Terms of Service

Last updated: September 2026

By accessing or using adrianaramirezod.com, you agree to be bound by these Terms of Service. These Terms apply to your use of the website and any inquiries, consultations, appointment requests, or treatment reservations made through it. If you do not agree with these Terms, please do not use this website.

1. Dental & Medical Disclaimer

All content provided on this website is for informational and educational purposes only and does not constitute medical or dental advice, diagnosis, or a definitive treatment plan.

Any preliminary recommendations provided through photographs, messages, virtual consultations, or other remote communications are subject to confirmation through an appropriate professional evaluation.

A final diagnosis and treatment plan may require an in-person clinical examination, diagnostic imaging, dental records, or other assessments deemed necessary by Dr. Adriana Ramirez and her dental team.

2. Appointments & Deposits

A deposit may be required to reserve an appointment, treatment date, or dental procedure.

IMPORTANT DEPOSIT POLICY:

All deposits are NON-REFUNDABLE.

Deposits are valid for up to 6 MONTHS from the original date of payment.

The deposit may be applied toward eligible future treatment within that one-year period.

Deposits are personal and non-transferable.

Deposits cannot be exchanged or redeemed for cash.

Failure to schedule and complete the applicable treatment within the one-year validity period may result in forfeiture of the deposit.

Treatment availability is subject to the clinic's schedule and confirmation.

Payment of a deposit does not, by itself, guarantee that a specific dental treatment is clinically appropriate. Final treatment eligibility is subject to professional dental evaluation.

3. Treatment Estimates & Pricing

Prices, promotions, packages, and treatment estimates displayed or communicated through this website may be based on preliminary information.

The final treatment plan and cost may vary depending on the patient's individual dental condition, clinical findings, diagnostic imaging, treatment complexity, and any additional procedures that may be required.

Any significant changes to a proposed treatment plan should be discussed with the patient before proceeding.

4. Payments

Payments and deposits may be processed through third-party payment providers.

We use third-party services to facilitate secure transactions and do not directly control every aspect of their payment infrastructure.

Dr. Adriana Ramirez and her team are not responsible for technical interruptions, banking delays, declined transactions, or payment-processing errors that are outside their reasonable control.

5. International Patients & Travel

Patients traveling to Colombia for dental treatment are responsible for ensuring they have the necessary travel documents and meet applicable immigration and travel requirements.

Unless expressly stated otherwise in writing, patients are responsible for their own flights, travel insurance, passports, visas or entry requirements, and other personal travel expenses.

Travel arrangements should be coordinated with confirmed treatment dates. Dr. Adriana Ramirez and her team are not responsible for airline changes, cancellations, immigration decisions, weather events, or other travel disruptions outside their reasonable control.

6. Treatment Results

Dental and cosmetic treatment outcomes may vary from patient to patient.

Images, testimonials, before-and-after photographs, videos, or examples displayed on this website are intended to demonstrate previous patient experiences or potential types of results and do not guarantee identical results for every patient.

Individual outcomes may depend on dental health, anatomy, oral hygiene, treatment requirements, healing, lifestyle, and other individual factors.

7. Patient Responsibilities

Patients and website users agree to:

Provide accurate, complete, and truthful information.

Disclose relevant dental and medical information when requested as part of their care.

Follow treatment and aftercare instructions provided by the dental team.

Attend scheduled appointments or communicate scheduling changes appropriately.

Not misuse, interfere with, damage, or attempt to disrupt the website.

Not use the website or its services for fraudulent, abusive, or unlawful purposes.

8. Website Communications

By voluntarily providing your contact information and requesting information or a consultation, you authorize our team to contact you regarding your inquiry, appointment, or requested services through the communication methods you provide.

Depending on your selections and applicable consent requirements, these communications may include phone, email, SMS, WhatsApp, or other communication channels.

Marketing communications may be subject to separate consent requirements, and you may request to stop receiving eligible marketing communications.

9. Intellectual Property

Unless otherwise indicated, the content of this website—including original text, photographs, videos, graphics, designs, logos, branding, and other materials—is owned by or licensed for use by Dr. Adriana Ramirez and is protected by applicable intellectual property laws.

Website content may not be copied, reproduced, republished, distributed, modified, or commercially used without appropriate written authorization.

10. Third-Party Services & Links

This website may integrate or link to third-party services, including payment processors, communication platforms, appointment systems, analytics providers, social media platforms, and other external services.

We are not responsible for the content, availability, security, privacy practices, or independent policies of third-party websites or services.

11. Limitation of Liability

To the extent permitted by applicable law, Dr. Adriana Ramirez and her team shall not be held liable for:

Indirect, incidental, or consequential damages arising from the use of this website.

Decisions made solely based on general information presented on the website without an appropriate dental evaluation.

Technical interruptions or failures caused by third-party services.

Delays, cancellations, or circumstances beyond reasonable control.

Travel-related disruptions outside the control of the dental practice.

Nothing in these Terms is intended to exclude or limit rights or liabilities that cannot legally be excluded or limited under applicable law.

12. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how personal information may be collected, used, processed, and protected.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Colombia, without regard to conflict-of-law principles.

Any rights available to consumers or patients under mandatory applicable law remain unaffected.

14. Changes to These Terms

We may update or modify these Terms of Service periodically to reflect changes to our services, business practices, technology, or applicable requirements.

Updated Terms will be published on this website with a revised “Last updated” date.

Continued use of the website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

15. Contact Us

For questions regarding these Terms of Service, appointments, deposits, or website use, please contact Dr. Adriana Ramirez's team through the contact options available on adrianaramirezod.com.